ja99 Terms & Conditions — Your Agreement With Our Platform

In these Terms & Conditions, the following definitions apply unless the context clearly requires otherwise:

• "Platform" means the ja99 website accessible at ja99.io, including all subdomains, mobile-optimised versions, and any associated applications operated by ja99.
• "Player" / "You" means any individual who registers an account on the ja99 platform or accesses the platform's services in any capacity.
• "Account" means the registered user account created by a Player on the ja99 platform, through which all betting, gaming, and payment transactions are conducted.
• "Services" means all products, features, and functions available on the ja99 platform, including but not limited to sports betting, live casino, slot games, and payment processing.
• "Bonus Funds" means any promotional credits, welcome bonus amounts, reload bonuses, or free-bet credits awarded to a Player's account as part of a ja99 promotion.
• "Real Money Balance" means funds deposited by a Player using a supported payment method (bKash, Nagad, Rocket, Upay) and held in the Player's ja99 account wallet.
• "Wagering Requirement" means the minimum total betting turnover a Player must complete before Bonus Funds or associated winnings become eligible for withdrawal.
• "Prohibited Territory" means any jurisdiction from which access to and use of online gambling services is prohibited by applicable local law.

To register and maintain a ja99 account, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis for as long as you hold an active account:

• You are at least 21 years of age. The ja99 platform is strictly restricted to adults aged 21 and above. Players who are found to be under this age limit will have their accounts closed immediately and any winnings will be voided.
• You are a natural person acting on your own behalf. Corporate entities, syndicates, and agents acting on behalf of third parties may not register accounts on the ja99 platform.
• You are not a resident of, or accessing the platform from, a Prohibited Territory in which online gambling is prohibited by local legislation.
• You are not a current employee, contractor, or immediate family member of an employee or contractor of ja99 or any of its affiliated game providers or payment partners.
• You have not previously been excluded or banned from the ja99 platform or had a ja99 account closed for a breach of these Terms & Conditions.

During registration, you are required to provide accurate, complete, and up-to-date personal information including your full legal name, date of birth, residential address in Bangladesh, and a valid email address or mobile number. Providing false, misleading, or incomplete information at registration is a breach of these Terms & Conditions and may result in immediate account closure.

Each Player may hold only one registered account on the ja99 platform. The operation of multiple accounts by a single individual — whether using the same or different personal details — is strictly prohibited. Where duplicate accounts are identified, ja99 reserves the right to close all associated accounts, void any pending bets, and withhold any balances pending investigation.

You are solely responsible for the security of your ja99 account credentials. You must not share your username or password with any other person or allow any other person to access your account. If you suspect that your account has been accessed without your authorisation, you must contact ja99 support immediately.

ja99 reserves the right to suspend or close any account at its sole discretion where it reasonably believes that the account is being used in a manner inconsistent with these Terms & Conditions, that fraudulent activity has occurred, or that continued account operation presents a risk to the integrity of the platform or to other players.

Players are responsible for ensuring that all personal information held on their account remains accurate and current. You may update your contact details by accessing the account settings section of the ja99 platform or by contacting the support team directly.

ja99 supports deposits and withdrawals in Bangladeshi Taka (৳) via the following payment methods: bKash, Nagad, Rocket, and Upay. Additional payment options may be made available from time to time and will be communicated via the platform. All transactions on the ja99 platform are denominated in BDT.

Deposits: The minimum deposit amount is ৳500. There is no maximum single deposit limit, although ja99 reserves the right to apply transaction limits in accordance with responsible gaming requirements or anti-money-laundering obligations. Deposits are credited to the Player's account wallet promptly upon confirmation from the relevant payment provider.

Withdrawals: The minimum withdrawal amount is ৳1,000. Withdrawals are processed to the same payment method used for the most recent deposit, in accordance with ja99's anti-money-laundering policy. Processing times are typically within 24 hours, subject to identity verification requirements. ja99 reserves the right to request supporting documentation prior to approving any withdrawal.

• Withdrawals will only be processed to accounts that have been fully verified.
• Funds deposited as Real Money Balance and not subject to active wagering requirements may be withdrawn at any time, subject to processing times.
• Bonus Funds and winnings derived from Bonus Funds are not withdrawable until all applicable wagering requirements have been met.
• ja99 does not charge fees on standard deposits or withdrawals, although your payment provider may apply their own transaction charges.

ja99 offers a range of bonuses and promotional offers to eligible players, including but not limited to welcome bonuses, reload bonuses, free spins, and cashback promotions. All bonuses are subject to the specific terms and conditions published alongside each individual offer, which form part of these Terms & Conditions by reference.

General bonus terms applicable to all ja99 promotions unless otherwise stated:

• Bonuses are available to players with a registered, verified ja99 account in good standing.
• Welcome bonuses are available to new players only and may be claimed once per household, device, or IP address.
• All Bonus Funds are subject to a minimum wagering requirement before withdrawal eligibility is granted. The applicable wagering multiplier is stated in the individual promotion terms.
• Bonus Funds must be used within the validity period specified in the promotion. Expired Bonus Funds will be removed from the account without notice.
• ja99 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time and without prior notice where it reasonably suspects abuse, collusion, or exploitation of the promotion.
• Only one bonus may be active per player account at any given time unless the specific promotion terms state otherwise.
• Players who have opted out of marketing communications remain eligible to claim bonuses manually via the promotions section of the platform.

All bets placed on the ja99 platform — whether on cricket, other sports, or casino games — are subject to the specific game rules and betting rules applicable to that market or game type. These rules are available within each game or market on the platform. Players are advised to familiarise themselves with the relevant rules prior to placing any bet.

Sports Betting: All sports bets, including pre-match and in-play bets on cricket (BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals), are accepted subject to available odds and market liquidity. ja99 reserves the right to void, suspend, or limit any bet or market where it identifies a technical error, suspicious betting patterns, or where the integrity of the underlying sporting event is in question.

Casino Games: All casino games available on the ja99 platform, including live dealer games powered by Evolution Gaming and Ezugi and slot titles from Pragmatic Play, NetEnt, Microgaming, and Spribe, use certified random number generator (RNG) technology audited by independent testing laboratories. The return-to-player (RTP) percentage for each game is stated within the game information panel.

• Bets placed in error by a Player remain the Player's responsibility. ja99 is not obligated to void bets placed in error.
• In the event of a technical failure during a game session, bets affected by the failure will be handled in accordance with the relevant game provider's technical failure policy.
• ja99 reserves the right to set minimum and maximum bet limits on any market or game at any time.

The following conduct is strictly prohibited on the ja99 platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of account balances, and reporting to relevant law enforcement or regulatory authorities:

• Registering more than one account on the ja99 platform, or assisting another person to do so for the purpose of exploiting bonuses or promotions.
• Providing false, inaccurate, or misleading personal information during registration or the identity verification process.
• Using any automated script, bot, artificial intelligence tool, or other software to access or interact with the platform in a manner not intended for human users.
• Exploiting errors, glitches, or technical vulnerabilities in the platform or any game offered on the platform to gain an unfair advantage.
• Engaging in or facilitating match-fixing, collusion, or any other form of fraudulent activity in connection with sports betting markets on the platform.
• Attempting to launder money or use the platform for any other unlawful financial purpose.
• Accessing the platform from a Prohibited Territory or using a VPN, proxy, or other anonymisation tool to circumvent geographical restrictions.
• Harassing, threatening, or abusing ja99 staff or other players in any communication channel.

ja99 is deeply committed to promoting responsible gambling among all players in Bangladesh. We believe that gambling should be an enjoyable and controlled form of entertainment. The following responsible gaming tools are available to all ja99 account holders and may be activated at any time via the account settings dashboard:

• Deposit Limits: Set a daily, weekly, or monthly cap on the total amount you can deposit into your ja99 account.
• Loss Limits: Set a daily, weekly, or monthly cap on the total amount you can lose across all games and betting markets.
• Session Time Reminders: Receive an on-screen notification after a specified period of continuous play to help you manage your gaming time.
• Cooling-Off Period: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in, deposit, or place bets.
• Self-Exclusion: Request a full self-exclusion of a minimum of six months or a permanent self-exclusion. During self-exclusion, your account will be closed and you will not be able to re-register on the platform for the duration of the exclusion period.

If you believe that gambling is negatively affecting your life or the lives of people around you, we strongly encourage you to contact our support team. ja99's support team operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6) and can assist you in activating any of the above tools or discussing your concerns confidentially.

All content on the ja99 platform — including but not limited to the ja99 brand name and logo, website design, layout, graphics, text, software, databases, game interfaces, and all other materials — is the exclusive intellectual property of ja99 or its licensed content providers and is protected by applicable intellectual property law.

Players are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the ja99 platform for personal, non-commercial entertainment purposes only. This licence does not permit:

• Copying, reproducing, modifying, distributing, or creating derivative works from any platform content without the prior written consent of ja99.
• Using any ja99 trademark, logo, or brand identifier in any form without express written authorisation.
• Scraping, crawling, or otherwise extracting data from the platform by automated means.
• Framing or mirroring any portion of the ja99 platform on any other website or application.

To the fullest extent permitted by applicable law, ja99 and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of or inability to use the platform or its services.

ja99 does not guarantee the uninterrupted or error-free operation of the platform. The platform is provided on an "as is" and "as available" basis. ja99 shall not be liable for any loss or damage arising from:

• Temporary unavailability of the platform due to scheduled or unscheduled maintenance.
• Interruptions to internet or mobile network connectivity outside the control of ja99.
• Technical failures in third-party game software or payment processing systems.
• Unauthorised access to your account resulting from your failure to maintain the confidentiality of your login credentials.
• Losses incurred as a result of gambling on the platform, which are accepted by the Player as a risk inherent to the activity.

In all cases where ja99's liability cannot be excluded by law, ja99's maximum aggregate liability to you in connection with these Terms & Conditions shall not exceed the total amount deposited by you into your ja99 account in the thirty (30) days immediately preceding the event giving rise to the claim.

ja99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account on the ja99 platform, you acknowledge and consent to the collection and processing of your personal data as described in the Privacy Policy.

Personal data collected by ja99 is used for the following purposes:

• Account registration, identity verification, and ongoing Know Your Customer (KYC) compliance.
• Processing deposits, withdrawals, and other financial transactions.
• Delivering platform services, personalised game recommendations, and promotional communications (where opted in).
• Detecting and preventing fraud, money laundering, and other prohibited conduct.
• Compliance with applicable legal and regulatory obligations.

ja99 does not sell or rent your personal data to third parties. Data may be shared with trusted third-party service providers — including payment processors, identity verification partners, and game studios — solely to the extent necessary to deliver the services you have requested. For full details, please review the ja99 Privacy Policy.

ja99 reserves the right to amend, update, or replace these Terms & Conditions at any time and at its sole discretion. Where material changes are made, ja99 will provide notice via a prominent announcement on the platform or by direct communication to registered players. The date of the most recent revision will be updated in the header of these Terms & Conditions.

Your continued use of the ja99 platform following the publication of any revised Terms & Conditions constitutes your acceptance of those revised terms. If you do not accept the revised terms, you must stop using the platform and may request account closure and withdrawal of any available Real Money Balance by contacting the support team.

ja99 may terminate or suspend your account and access to the platform at any time, with or without prior notice, where:

• You have breached any provision of these Terms & Conditions.
• ja99 is required to do so by a legal or regulatory obligation.
• ja99 determines, in its reasonable judgment, that continued account operation presents a risk to the platform's integrity or to other players.

Upon termination of your account for breach of these terms, ja99 reserves the right to withhold any remaining account balance pending investigation and recovery of any amounts owed to ja99.

If you have any questions about these Terms & Conditions, or if you wish to exercise any of your rights as a registered ja99 player — including making a complaint, requesting account closure, or activating a responsible gaming tool — please contact the ja99 support team using the details below.

ja99 operates a 24/7 support service for all registered players in Bangladesh, operating on Bangladesh Standard Time (BST, UTC+6).

Email support: support at ja99.io

Please include your registered account username or email address in all support communications so that our team can locate your account and respond as efficiently as possible. ja99 aims to respond to all written enquiries within 24 hours of receipt.